Can I send secrets through support forms?
No. Do not send passwords, card numbers, payout details, API keys, private customer records, or sensitive documents through public forms.
Support Center
Find the right SONARA support path.
Support is structured for beta clarity. The platform can validate and queue support requests, but it will not perform refunds, legal changes, security changes, or customer-facing actions automatically.
Getting Started
Set up the public profile, choose a product path, and understand beta limits.
Account & Login
Account access, login readiness, roles, and workspace basics.
Billing & Refunds
Pricing, checkout status, setup services, refund questions, and billing terms.
Business Builder
Business profile, payment links, bookings, records, reviews, and launch tasks.
Creator Studio
Creator proof, assets, rights notes, release planning, and creator tooling.
Growth Studio
Campaign drafts, reviews, referrals, research notes, and growth suggestions.
Research Lab
Open-source watchlist, model comparison, crawling policy, and safety review.
Security & Privacy
Report security concerns, privacy requests, and sensitive data routing issues.
Report a Bug
Send a specific bug report with page, device, browser, and reproduction notes.
Request a Feature
Share what workflow is missing and why it matters for your launch path.
Support FAQ
What happens if email delivery is not configured?
The form validates your request and attempts safe database storage if Supabase is configured. If delivery is missing, the page explains that clearly instead of pretending the message was sent.
Are legal, billing, or security reports handled automatically?
No. High-risk support categories are routed as review-ready requests. They do not trigger refunds, legal updates, security changes, or customer-facing actions automatically.