Cancelling
You can cancel from the billing portal in your account at any time. Cancelling stops future charges. It does not by itself refund a charge already taken, which is what the rest of this page is about.
Refunds are reviewed by a person
There is no automatic refund, and nothing in the software issues one on its own. A refund is a decision somebody makes and records, which means you get an answer from a person rather than a silent approval or rejection.
What we look at
How much of the billing period had run, whether the plan actually opened the products it promised, and whether anything on our side stopped it working. If you paid for something that did not work, say so -- that is the case this policy exists for.
How a refund is returned
Through Stripe, to the original payment method. We do not hold card details ourselves, so we cannot return money any other way.
Chargebacks
If you raise a chargeback with your bank we will respond to it with the records we hold. It is usually slower than asking us, and we would rather you asked us first.
Asking
Through the contact or support route, with the email address on the account.